AUDIO TAPES

Assertiveness Training
Four 1-hour tapes, 1989.
Discusses what assertiveness is and why it is important. Provides
tips on developing assertiveness and tells how it can help you
improve personal relationships, enhance communication, and avoid
manipulation.

At America's Service
Two 1-hour tapes, 1989. Managers Edge Corp.
The co-author of Service America! Tells you how to manage executives,
Middle managers, and front line employees so they are able and
willing to provide the kind of customer service that will make you
company stand out from the crowd.

The Business Of Sewing: How To Start, Maintain, and Achieve Success
Three 1-hour tapes, handout, 1995. Collins Publications.
Explain how to overcome fears, develop a price list, design an office
and sewing studio, find clients, save money on notions and supplies,
expand your business, and more.

The CareerTrack Collection
Six 1-hour tapes, 1989. CareerTrack.
These tapes give you highlights from 24 of CareerTrack's most popular
Audio seminars and highest-rated speakers.

Communicate What You Think
Six 1-hour tapes, 1989.
A basic, practical guide to more successful communication.
Includes discussion on how to enhance creativity in speech
preparation, how to challenge the minds of an audience, what kind
of language works best in different situations, and when and how
to use disclaimers.

The Complete Speaker
Six 1-hour tapes, 1989.
Earl Nightingale draws on his own experience and 50 years of
research by Toastmasters International to thoroughly explore the
success techniques of a true professional communicator. This
includes outlining, writing, and preparing speeches; using humor,
preparing visuals, and making introductions.

Cultivating Initiative In Your Staff
Four 1-hour tapes, workbook, 1993. CareerTrack
Today the pressure is on to accomplish more with less, to develop
your people, to manage more direct reports, to solve problems and
to have a steady flow of new ideas. These audio tapes will show
you how to share authority without losing control. And keeping in
touch with your people, without hovering over them.

The Deming Management Methods
Two 11/2-hour tapes, 1989. Managers Edge Corp.
Here are the ideas that have created impressive improvements in
quality and profitability at Ford, Honeywell Information Systems,
and other companies, large and small...ideas that can create the
same excitement and improvement in you company.

The Dynamics of Effective Listening
Six 1-hour tapes, pocket guide, 1994. Nightingale Conant.
By mastering the art of "active" listening, you will discover how to
expand, clarify, and redirect a conversation. Through practicing
specific listening skills and exercises, you will be able to attune your
senses to pick up other's emotions and body language during a
conversation, how to uncover your own emotional responses, and
discover why communication tends to break down with certain people
in your life.

First Things First
Six 1-hour tapes, booklet, 1994. Covey Leadership Center
This life management system will show you how to make time a friend
and not an enemy. It will give you the tools you need to live, love,
learn, and leave behind an enduring legacy.

Focused Listening Skills
Four 1 1/2-hour tapes, booklet, 1994. CareerTrack
Master a sorely neglected skill every businessperson needs to develop.
These tapes will show you exactly how to become the kind of listener
people open up to and admire.

The Grammar and Usage Seminar
Six 1-hour tapes, booklet, 1996. Nightingale Conant.
In this program, you will learn how to tailor your writing to your
audience's needs, deal with confusing word pairs, spell accurately,
find errors in grammar and punctuation, make letters friendlier,
and how to avoid the four worst grammatical problems.

How To Deal With Difficult People
Four tapes (approx. 25 minutes each), 1993. CareerTrack.
Through stimulating presentation and entertaining role-plays you'll
learn how difficult people think, what they fear, why they do what
they do; specific strategies proven to get cooperation from all
types of difficult people; how to be less of a target for negative
behaviors; communication techniques that bring out the best in
everyone you deal with.

How To Delegate Work
Four 1-hour tapes, 1988.
Find out what to delegate, to whom, and how to supervise the
process without meddling. Learn ways to offer your coworkers and
staff challenging new opportunities.

How To Give Exceptional Customer Service
Four 1-hour tapes, 1987. CareerTrack.
Lisa Ford presents techniques to help you gain your customers'
devotion and loyalty. You'll learn: emotional trigger words to
avoid in phone conversations, what to do when you reach the
"boiling point," and how to "cool off" an irate customer.

How To Manage Conflict
One 1-hour tape, 1986. National Seminars, Inc.
Discover how the positive effects of conflict can work to
your advantage.

How To Present A Professional Image
Four 30-minute tapes, 1990.
Especially for women, this program gives practical,
career-boosting tips. Teaches how to build a professional image
that people will notice, respect, and respond to.

How To Set And Achieve Goals
Four 45-minute tapes, 1989.
Establishes the importance of goals. Discusses how to effectively
set realistic goals.

How To Speak Up, Set Limits, And Say No
Four 45-minute tapes, 1989.
Establishes the premise that in order for a person to achieve the
important tasks in his or her life, it is essential to refuse to
do things that are not relevant to accomplishing those tasks.
Much of the discussion suggests tactful ways to say no.

How To Write And Conduct Effective Performance Appraisals
Four 40-minute tapes, workbook, 1993. CareerTrack
Gives a step-by-step system for researching, writing, and
delivering effective appraisals that will improve performance all
year. The system is clear, concise, and ready to put into action.

How To Write Practically Any Business Document
Four 31/2 hour tapes, workbook, 1992. CareerTrack.
In This program Ronnie Moore teaches you her unique system, "The
Writing Roadmap." It will help you conquer any writing challenge
by dividing it into four manageable steps. "The Writing Roadmap"
will also help you edit and proofread other people's writing.
Whatever kind of writing your position demands, this program will
help you do it more easily.

Implementing Self-Directed Work Teams
Four tapes, (approx. 27 minutes each), 1993. CareerTrack.
Learn what self-directed teams are, how they work, and how to
create and manage them. Analyze what your organization stand to
gain from self-directed teams. Discover how a team environment
will change your job and how to guide your people through the
transition.

Increased Personal Productivity Through Effective Time Management(Parts I-II)
Eight 1-hour tapes, 1990. Franklin International Institute, Inc.
Learn how you can make every hour count with the Franklin Personal
Productivity System. The powerful productivity principles and
techniques taught will help you achieve greater success and
personal control. Audience: Adults.

Interpersonal Communication Skills
Four tapes, (approx. 30-60 minutes each), 1995. CareerTrack.
Communications expert Debra Sutch teaches easy-to-use techniques
that help you communicate more effectively with other people You'll
learn specific words and behaviors to increase the clarity of you
message. How to speak the hidden language to tone, inflection, body
position and movement.

Lead The Field
Six 45-minute tapes, booklet, 1990. Nightingale-Conant Corp.
The late Earl Nightingale explains ideas that will bring order and
success into your live. These ideas will work wonders, regardless of
what you choose as the main thrust of you life. Mr. Nightingale
explains these guidelines with such clarity and style that the
program has become one of the most popular motivational programs
in history.

Living The Seven Habits
Five 30-minute tapes, booklet, 1992. Covey Leadership Center
Expanding on "The 7 Habits Of Highly Effective People," Stephen
Covey shows you how the seven habits provide an anchor for coping
with a rapidly changing world. He teaches you how to apply these
habits to every aspect of your life, so you can live with a sense of
constancy amid change.

Management And Leadership Skills For Women
Four 40-minute tapes, 1989.
Deals with real problems that many women face as they move
up the career ladder. Learn how to tap leadership qualities you
already have to create results for your organization.

Managing Your Time, Energy & Relationships
Two 1-hour tapes, 1997. CareerTrack Publications.
Time-management expert Mark Sanborn gives you easy-to-use techniques
That help you manage multiple demands on limited time. You'll learn to
make every minute count (on and off the job), maintain a high energy
level throughout the day, and gain people's cooperation quickly and
easily.

Mega Memory
Nine 1-hour tapes, workbook & pocket guide, 1995. Nightingale Conant.
Guarantees you an improved memory right away. By learning how
to "file" data in your photographic memory, you will be able to
instantly remember lists of data, travel directions, agendas, dates
and appointments, new words, maps, phone numbers, formulas, and
much more.

Moments Of Truth
Two 11/2-hour tapes, 1987. Newstrack, Inc.
Jan Carlzon, a dynamic CEO, tells you exactly how, in the first
year he took over Sweden's domestic airline, he increased revenues
45% and the number of passengers 44%, while lowering prices an
average of 11%. He also tells you how he raised revenue, boosted
morale, and established new standards of on-time performance, and
how he delegated authority and responsibility to those who deal
directly with the customer.

Negotiate Like A Pro
Six 1-hour tapes, 1992.
This program is presented by John Patrick Dolan, a superb
speaker, negotiator, and successful trail lawyer. He'll help you
understand what it's like on both sides of the bargaining table.
Use the skills taught in this program in all areas of your
professional and personal life. Learn how to get what you want in
a fair and respectful way.

The New Manager And The New Organization
Six 1-hour tapes, 1993.
Tom Peters, a renowned business thinker, shares his insights on:
managing in a world of moving targets; building flexible,
responsive organizations; the new role of the middle manager; and
how to keep yourself growing and in demand.

Passport To Financial Freedom
Six 1-hour tapes, with booklet, 1997. Jim Mitchell.
The Passport to Financial Freedom plan will enable you to get
completely out of debt in 5 to 6 years! Including your mortgage!
It will show you how to create financial security in less time
than it would take you to pay off your mortgage! You will learn
to live on cash, never using credit again. Audience: Adults

The Pleasure Principle
Six 1-hour tapes, 1995. Nightingale Conant.
A well-reasoned plea from a sane approach to fitness and vitality.
Seminars by Dr. Paul Pearsall, Clinical Psychologist. By pursuing
our natural neurological preference for pleasure-a healthy hedonism-
we can enhance our immunity, strengthen out hearts, and lengthen
our lives.

The Power Of Visualization
Six 1-hour tapes, booklet, 1994. Nightingale Conant
Nearly everyone has heard of visualization. But few understand how
to harness this powerful tool for achieving personal success. In
these tapes, Dr. Lee Pulos presents a scientific, practical, and
complete system of directing your visualization powers. Master
these proven techniques and you'll be able to direct your
visualization ability to help you attain any goal in your life.

Power Talking
Six 1-hour tapes, booklet, 1991. CPU-Creative.
Power Talking is a simple step-by-step system for changing your
language and improving your life. By mastering 50 specific phrases,
you will spur faster career advancement, greater job satisfaction,
and heightened professional visibility; as well as yielding personal
benefits. These practical techniques are succinct, essential word
strategies to apply immediately.

Practical Coaching Skills for Managers
Four 1-hour tapes, booklet, 1994. CareerTrack Publications.
With this program, you'll learn to coach all your employees by understanding
the "Coaching Model"-and implementing it on an ongoing basis. You'll
discover how to get your people to draw on their own special skills and
experiences and how to remove any barriers that block your team's
effectiveness. Plus, you'll learn to use one-on-one coaching sessions
to give productive feedback and motivating direction.

Professional Supervision Skills
Six 30-minutes tapes, workbook, 1992.
To keep your department productive and efficient, these tapes
give information on new ways to bring out the best in people.

The Psychology Of Achievement
Six 45-minutes tapes, 1989.
A thought-provoking review of attitudes or traits correlated with
high achievement. Topics include self-image improvement,
accepting responsibility, goal setting, creative problem solving,
and developing better human relations.

The Psychology Of Winning
Six 45-minutes tapes, 1989.
Discusses the traits that high-achieving leaders have in common.
Based on research by a Ph.D. in psychology. The importance of the
identified traits is discussed.

Quality, Speed, Customer Involvement, And Excelling In A Changing World
Six 1-hour tapes, 1994. CareerTrack Publications.
Nobody makes sense of the world of management like Tom Peters.
His insights penetrate to the core of an issue, and he backs
these insights with hard data. He gives examples of organizations
that are implementing his ideas successfully. In these tapes
you'll hear in Tom's own words how to put the principles of
excellence into action.

Reading Dynamics
Six (20 minutes each) tapes, guidebook, 1988. Nightingale Conant.
Through Evelyn Wood Dynamic Learning sessions, you will learn how
to increase your reading speed and comprehension, develop your
powers of concentration, master diverse information, take effective
notes, organize your thoughts more effectively, and communicate to
others what you know.

Self-Discipline And Emotional Control
Six 1-hour tapes, booklet, 1994. CareerTrack.
These tapes will help develop the steady self-control that people
respond to and respect. The program is based on the widely
respected psychological system, rational-emotive therapy. Use it
in your toughest situations, and you'll see amazing results.

Self-Esteem And Peak Performance
Six 1-hour tapes, 1989.
Discusses the important role self-esteem plays in developing a
happy and successful life. Tips for improving self-esteem are
provided.

Service America
Two 1-hour tapes, 1989. Managers Edge.
Discover how outstanding companies have tackled the service
challenge head-on, and how your company can benefit from their
example.

The 7 Habits Family Leadership Series: How To Develop A Family Mission Statement
Two 40-minute tapes, leaders guide, 1996. Covey Leadership Center, Inc.
This program will help you and your family learn the
following skills: how to develop a family mission statement;
how to develop more patience, solve problems proactively,
and have fun; how to develop self-discipline in your
children; how to unite around a common sense of purpose and
mission; how to eliminate ineffective family habits; and how
to transform family life from a desperate day-to-day
miserable grind to a family life rich with meaningful
relationships.

The 7 Habits Of Highly Effective Families
Four 90-minute tapes, booklet, 1995. Covey Leadership Center, Inc.
This program will help you keep a balance between family and
work; learn how a family mission statement helps to build a
beautiful family culture; balance "tough" discipline with
"soft" discipline by a third leadership alternative;
maintain control and also give family members the freedom to
grow and develop; and build a high-trust and loving marital
relationship.

The Seven Habits Of Highly Effective People
Six 1-hour tapes, booklet, 1993. Covey Leadership Center, Inc.
Dr. Stephen R. Covey teaches leadership, personal effectiveness
and change, and family and interpersonal relationships.

Sexual Harassment
Four 30-minute tapes, workbook, 1993.
This program alerts you to the warning signs, points out
potential problem areas, and shows you ways to stop sexual
harassment before it begins and handle it effectively if it ever
occurs.

The Sound of Your Voice
Six 1/2 -hour tapes, booklet, 1988. Simon & Schuster Sound Ideas.
Using step-by-step techniques, you'll work on 24 dimensions of
verbal behavior including modifying regional accents, ridding
yourself of annoying mannerisms and "junk sounds," adding depth,
strength, vitality, and resonance to your voice.

Speak With Confidence and Make an Impact
Four 1-hour tapes, booklet, 1995. CareerTrack Publications.
Learn new ways to practice your presentation, get people to act on your
ideas, control your nervousness, project self-assurance, and think
on your feet.

Speed Reading
Six tapes, (approx. 81/2 hours), workbook, 1990. CareerTrack.
This program presents simple techniques to "power up" your reading
and learning skills.

Stress Management For Professionals
Six 1-hour tapes, 199l. CareerTrack.
This program addresses stress at its core: your own self-esteem.
Designed and presented by highly acclaimed counselor Roger Mellott,
the program gives six elements of less-stress living and how to put
them to work in your life.

Success Is A State Of Mind
Six 1-hour tapes, 1989.
Dr. Joyce Brothers advises how to attain higher levels of
achievement. Topics include: time management; what makes people
depressed or angry; what causes stress; how to learn more
quickly; and how to handle money more successfully.

Taking Control Of Your Workday
Four 1-hour tapes, workbook, 1992.
Learn how to respond to other people's demands and accomplish
your own priorities. These tapes focus on how to create "to do"
lists that really get done and communication skills that
establish cooperation.

Time Power
Eight 1-hour tapes, 1989.
Provides a thorough discussion of time management, emphasizing
the importance of setting goals. Gives many tips on saving time.

The Uncommon Leader
Six 1-hour tapes, 1989.
A discussion of what is required for people to become outstanding
leaders, including (1) a sense of mission; (2) knowing how to
inspire others; (3) courage to take risks; and (4) doing what
they do with excellence.

Vocab
Six 1-hour tapes, workbook, 1996. Nightingale Conant.
Vocab will help you expand your vocabulary by up to 2,000 words,
grasp the meaning of 100 key business terms, select the precise
words for expressing your thoughts and feelings, and how to
recognize subtle differences in word meaning and usage. By seeing
and hearing words simultaneously, you will dramatically increase
your comprehension.

Vocal Awareness
Five 1/2- hour tapes, booklet, 1994. Sounds True Audio.
Vocal Awareness is a complete system for mastering your voice
and integrating it into your life. You will gain a new
understanding of how your voice works, its connections to your
soul and spirit, learn vocal exercises, and dramatically enhance
your vocal performance.

Winning From Within Volumes 1 & 3
Six 1-hour tapes, 1989.
Offers "positive self suggestions" for winning personal success
and achievement. Aimed at replacing old, negative thoughts and
conditioning with new, positive affirmations of winning.

Winning Management Strategies For The Real World
Six 1-hour tapes, 1994. Nightingale Conant.
Getting The Job Done; People Helping People; How To De-clutter
Your Life; Innovation; Move As Fast As You Can; Selling Innovation
Through Results; The Decentralization Of Information; The Problem
With Marketing; No Such Thing As A Tiny Imporvement; Saying Thanks;
Exceptional Service; Fewer People; and What's Your Mission.

Working Smarter
Six 1-hour tapes, 1989.
A comprehensive review of how to improve time management.
Specific topics include: goal setting; personal organization;
changing attitudes toward time; and dealing with time wasters.